Company:
3D Lifestyle is a lifestyle spa that provides many aesthetics and wellness treatments on an aggregated platform that offers a one of a kind membership based subscription model, which allows members to choose the best of both Medical Aesthetic Treatments as well as Therapeutic Wellness Treatments. Clients simply use their subscription money through their account in the 3D Lifestyle mobile app and get regular monthly treatments having our clinic in their respective neighborhood. 3D Lifestyle is currently growing all across GTA.
Our professional medical spa is located at 2100 Bloor St W., Toronto, ON M6S 1N4 is looking for the position of Full Time On-Boarding Specialist/ Receptionist. The ideal candidate should be professional, has exceptional customer service skills, a passion for improving the health of Canadians and is motivated to work collaboratively within a team of other health care practitioners.
Join our team. We will fill your schedule so you can focus solely on providing high quality treatments.Our corporate culture embeds rich values with all our employees whereby we thrive to provide an unparalleled level of customer satisfaction.
Specific Duties and Responsibilities:
- Meet and greet all incoming clients in a friendly and professional manner
- Confirm arrival or no show of client in CRM
- Provide medical history and/or consent form to clients upon arrival and offer coffee/water.
- Answer phone calls and provide basic information, redirect calls as appropriate, take clear concise messages when required, book and reschedule appointments, make confirmation and follow up calls
- Keep the reception area well organized and fully stocked. Ensure all the important documents are handy that includes medical history forms, consent forms, treatment protocols etc.
- Maintain a high standard of clinic cleanliness. Ensure reception/front desk area and waiting area is aesthetically clean as per safety and sanitary guidelines
- Never argue with the customer and always engage a supervisor/center manager for any conflict resolution
- Mobile phones are prohibited during treatments unless in a state of emergency. Usage of mobile phones are allowed during breaks and lunch hours.
- Attend Clinic’s meetings and trainings as well as commits to outside continuing education
- Collaborate with the rest of the Clinic staff to track/manage inventory including all clinic products, supplies and brochures.
- Ensure stock levels are maintained and recorded
- Ensure stock levels are maintained and recorded
- Order clinic supplies
- Collect/handle payments and generate invoice and be accountable for cash settlements
- Assist with laundry and clinic cleaning. Complete daily checklist of cleaning obligations
- Professional appearance to be aesthetically pleasing with emphasis on personal hygiene and grooming
- Participate in all aspects of marketing/social media events related to treatment/product videography, still photography, social media promotion for customer acquisition and content delivery
- Assist others and support new team members whenever asked
- Ensure business operations runs smoothly
- Complete other duties as assigned
 Qualifications:
- College Graduate
- Ability to learn on the fly and prioritize conflicting task
- Minimum of 1-2 years of experience in a customer-focused, support environment
- Proven track record of driving change focused on improving the customer experience
- Ability to work in flexible schedule
- Fast learner, excellent English writing and communication skills, interpersonal & negotiation skills.
- Know how to answer questions effectively that lead customers to register for the treatment and services offered.
- Must be a good team player with a positive attitude towards the organization
- Should be able to work under pressure
 Salary:
$20.00 – $30.00 per hour
